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Telephone fundraising

Our ability to engage with supporters extends to telephone fundraising offering both outbound recruitment and supporter development campaigns through our call centre and non-financial outbound calling and inbound response handling through our contact centre. 

Outbound supporter recruitment and development

• Cold acquisition
• Conversion campaigns
• Supporter reactivation
• Supporter upgrading

Inbound response handling and non-financial calls

• Emergency appeals
• Card payments
• Welcome and thank you calls
• Gift-aid development

Cost effective campaigns

Our ethos has always been centered around no-risk fundraising solutions and this is why we guarantee a minimum return on investment. This guarantee allows you to commence a phone campaign with us safe in the knowledge of a predefined minimum return.

We offer three cost models: Cost per contact, cost per acquisition and a commission based structure. As well as our guaranteed return we also offer discounted rates for higher data quantities and further incentives for hospices and charities with a voluntary income of less than £1.5 million per annum.

Quality of service guaranteed

Our joy and passion comes from forging a relationship with you, a relationship that we know can only be achieved through excellent customer service and transparency in our approach. As standard we will:

• phone match, bank and address validate all of your data;
• provide fulfilment by mail or email within 24 hours of the call; and
• tailor our reports and services to benefit your individual needs.